What are your customer service hours?

Monday–Friday 9:00–18:00 ET and Saturday 10:00–16:00 ET. We aim to reply within 1 business hour during those times.

How do I start a return?

Submit the contact form with your order number and select “Returns & exchanges.” We’ll issue a prepaid label for eligible items within 1 business day.

Do you guarantee authenticity?

Yes. Every bag undergoes dual authentication and a documented quality check. Authenticity is guaranteed for the lifetime of your ownership.

How can I track my order?

Use the tracking link in your shipping confirmation email or contact us with your order number for live status updates.

Do you offer support for men’s crossbody bags?

Yes. Our team can assist with men’s messenger, camera, and sling styles, and unisex options. Ask for strap guidance and fit.

Contact Us

Real people. Fast replies. Expert guidance on Gucci crossbody bags.

Avg. reply under 1 business hour
Secure, private support
Concierge recommendations

Send us a message

How to reach us

Email

For orders, shipping, and returns.

[email protected]

Replies Mon–Fri in 1–3 hours; Sat within the day.

Live chat

Quick product advice and stock/status checks.

If we’re away, leave your email and we’ll follow up.

Showroom & mail

247 Mercer St
New York, NY 10012, US

Open in Maps

By appointment only.

Quick help

Returns & refunds 14‑day window, tamper tag required Shipping & tracking Fast, insured US delivery Authenticity Dual authentication guarantee

Send us a message

Complete the form and our team will follow up by email. For fastest assistance, include your order number and any photos if relevant.

Full name

Topic

Order number (optional)

Your message

Attachment (optional) Max 5 MB. JPG, PNG, or PDF.

I agree to the Privacy Policy

By submitting, you’ll receive a confirmation email from [email protected].

What to expect

Fast replies Most emails answered within 1 business hour.
Secure support Your data is encrypted end‑to‑end.
Concierge care Style, strap, and fit guidance for women’s & men’s crossbody bags.

Frequently asked

What is your return window?

Most items carry a 14‑day return window if the tamper‑evident tag is intact and the bag is in original condition. Final markdowns are marked per listing.

Do you offer under‑retail prices?

Yes. We label past‑season markdowns, partner overstock, and certified pre‑owned with clear condition grades and photos.

Which crossbody is best for everyday use?

GG Marmont small and Ophidia small balance capacity and weight well—fitting a large smartphone, card case, keys, and small essentials.